This policy explains when and how we issue refunds for CamilleCamille Go subscriptions. It forms part of, and should be read together with, our Terms of Service. The service is operated by Scicolone Consulting FZ-LLC, a free zone company registered with the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates (registration number RAKEZ202610000, commercial licence 47034656).
Every plan starts with a free 14-day trial. It requires no payment card and is capped at 100 conversations, so you can evaluate the service in full before any charge is made. Because of this, paid subscriptions are, as a general rule, non-refundable once billed.
You can cancel at any time from your dashboard. Cancellation stops the next renewal and takes effect at the end of your current billing period; you keep access until then. We do not provide partial refunds for the unused portion of a monthly or annual period, and cancelling does not refund fees already paid for the current period.
We will always put things right where a charge was not correct. You are entitled to a refund in these cases:
In these cases we refund the affected amount to the original payment method.
Outside the cases in clause 3, the following are non-refundable: fees already paid for the current billing period, the unused portion of a period after cancellation, one-off add-ons, top-up packs, and usage or overage already consumed. Dissatisfaction with AI-generated responses, a change in your business needs, or non-use of the service during a paid period are not, on their own, grounds for a refund, since the trial exists to let you assess fit before paying.
Annual subscriptions are billed once for the twelve-month period at the discounted annual rate. They renew and can be cancelled on the same terms as above; the annual fee is not refunded on a pro-rata basis for the remaining months if you cancel mid-term, except in the cases listed in clause 3.
Enterprise, white-label, and custom deployments are governed by the refund and cancellation terms set out in their individual order form or contract, which take precedence over this policy where they differ.
Email privacy@camille.travel from the address on your account, with the charge date and amount. We aim to respond within 5 business days. Approved refunds are returned to the original payment method; the time it takes to appear on your statement depends on your bank or card issuer.
If you believe a charge is incorrect, please contact us first, we will almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in your account being suspended while the dispute is investigated.
Nothing in this policy limits any non-waivable rights you may have under the consumer or contract law that applies to you. Where such law grants you a refund right that is greater than this policy provides, that law prevails.